After prolonged standby the app is unresponsive
under review
quentin valero
Hello octplane, do you still have beachball issues since our last releases ?
thanks for your feedback
o
octplane
quentin valero: Yes, I just had one with 0.16.0. I had not touched the app since yesterday. When I focused on it, it beachballed.
quentin valero
octplane: If application is still not responding can you please:
- Open your Activity Monitor
- Select Beam
- Choose "Sample Process" from Action menu (...)
- Export output and send it back to us (qa@beamapp.co)
And do the same for "Spindump"
It will help us to investigate where application is stuck.
Thanks !
quentin valero
marked this post as
under review
o
octplane
It happened again today after I came back from lunch. Network was completely down on the laptop at some point
quentin valero
octplane: We will reproduce internally and come back to you once we have a fix ! Thanks for the report,
Quentin
quentin valero
octplane: If it happens again on your side, can you please try during the hang of the app (unresponsive state) to:
- Open your Activity Monitor
- Select Beam
- Choose "Sample Process" from Action menu (...)
- Export output and send it back to us (qa@beamapp.co)
Thanks for your help !
quentin valero
marked this post as
complete
quentin valero
Thanks for the logs. Can you tell me which version you were using at the moment of the crash? Do you still experience crashes ?
o
octplane
quentin valero: I have not updated the app since the crash. I still had not more crash, but I have not let my mac sleep since. I'll reply here if this happens again!
o
octplane
quentin valero: Hello, this morning, the application is dead again. I have not killed it yet. Want me to do something on it to get its state?
quentin valero
octplane: Thanks for having check ! I think if you reboot, you will have sane kind of logs of yesterday.
Have you updated yesterday or are you still on 0.11.0 ? Just to be sure that it is reproducing on our last release.
o
octplane
quentin valero: 0.12.0 at startup! So I don't know when the app was updated 🙈
o
octplane
(the editing cursor was green yesterday, it's now grey)
quentin valero
octplane: Cursor color changes yes. We are working on a capability on your side to choose the color for the future.
Regarding the issue of this morning, I opened a ticket internally. Let me know if you reproduce next night with 0.12.0.
If you have logs of this morning I can take them also, the more we have the better it will be!
o
octplane
quentin valero: No freeze this morning and my machine slept like the other days!
quentin valero
octplane: Thanks for the update ! Let's see this weekend, but it may be solved with our changes on 0.12.0!
quentin valero
octplane: Hello octplane, did you have some freezes this weekend when you woke up your machine ?
o
octplane
quentin valero: Nope, everything seems smooth (I only woke the machine up this morning and everything was 💯)...
quentin valero
octplane: Thanks for the heads up ! Do not hesitate to reopen this ticket if needed!
quentin valero
marked this post as
under review
quentin valero
Hello octplane, sorry to hear that !
Can you tell me which version you are using ?
Do you have access to Help menu to Download Logs and send them to us for investigation ? You can send them to qa@beamapp.co
Thanks,
Quentin
o
octplane
quentin valero: I just sent them. I think they are too young to be useful...