After prolonged standby the app is unresponsive
under review
quentin valero
Hello octplane, do you still have beachball issues since our last releases ?
thanks for your feedback
o
octplane
quentin valero: Yes, I just had one with 0.16.0. I had not touched the app since yesterday. When I focused on it, it beachballed.
quentin valero
octplane: If application is still not responding can you please:
- Open your Activity Monitor
- Select Beam
- Choose "Sample Process" from Action menu (...)
- Export output and send it back to us (qa@beamapp.co)
And do the same for "Spindump"
It will help us to investigate where application is stuck.
Thanks !
quentin valero
under review
o
octplane
It happened again today after I came back from lunch. Network was completely down on the laptop at some point
quentin valero
octplane: We will reproduce internally and come back to you once we have a fix ! Thanks for the report,
Quentin
quentin valero
octplane: If it happens again on your side, can you please try during the hang of the app (unresponsive state) to:
- Open your Activity Monitor
- Select Beam
- Choose "Sample Process" from Action menu (...)
- Export output and send it back to us (qa@beamapp.co)
Thanks for your help !
quentin valero
complete
quentin valero
Thanks for the logs. Can you tell me which version you were using at the moment of the crash? Do you still experience crashes ?
o
octplane
quentin valero: I have not updated the app since the crash. I still had not more crash, but I have not let my mac sleep since. I'll reply here if this happens again!
o
octplane
quentin valero: Hello, this morning, the application is dead again. I have not killed it yet. Want me to do something on it to get its state?
quentin valero
octplane: Thanks for having check ! I think if you reboot, you will have sane kind of logs of yesterday.
Have you updated yesterday or are you still on 0.11.0 ? Just to be sure that it is reproducing on our last release.
o
octplane
quentin valero: 0.12.0 at startup! So I don't know when the app was updated 🙈
o
octplane
(the editing cursor was green yesterday, it's now grey)
quentin valero
octplane: Cursor color changes yes. We are working on a capability on your side to choose the color for the future.
Regarding the issue of this morning, I opened a ticket internally. Let me know if you reproduce next night with 0.12.0.
If you have logs of this morning I can take them also, the more we have the better it will be!
o
octplane
quentin valero: No freeze this morning and my machine slept like the other days!
quentin valero
octplane: Thanks for the update ! Let's see this weekend, but it may be solved with our changes on 0.12.0!
quentin valero
octplane: Hello octplane, did you have some freezes this weekend when you woke up your machine ?
o
octplane
quentin valero: Nope, everything seems smooth (I only woke the machine up this morning and everything was 💯)...
quentin valero
octplane: Thanks for the heads up ! Do not hesitate to reopen this ticket if needed!
quentin valero
under review
quentin valero
Hello octplane, sorry to hear that !
Can you tell me which version you are using ?
Do you have access to Help menu to Download Logs and send them to us for investigation ? You can send them to qa@beamapp.co
Thanks,
Quentin
o
octplane
quentin valero: I just sent them. I think they are too young to be useful...